Return Policy

If you are not satisfied with your order, you have the right to return the products you purchased and request a refund. Products must be returned within 14 calendar days of the date of delivery indicated on the speedex shipping bill. Please follow the instructions below for the product return process.

Contact us at 210-3243012 & 6970377237 or fill in the form.
Return of products is recommended to be done with speedex.
Money is refunded by depositing into your bank account after product review.
The shipping costs of the returned product are charged to the customer. In cases of defective, damaged or generally defective products, shipping costs are charged to the store.


Change Policy

If you are not satisfied with your order, in terms of size, color, design you ordered, the products can be returned within 14 calendar days from the delivery date and replaced immediately. Please follow the instructions below for the product return process.
Contact us at 210-3243012 & 6970377237 or fill in the form.
Return of products is recommended to be done with speedex.
The cost of returning the product is charged to the customer and the cost of shipping the new order to our store.
In the event that the customer wishes to change for the second time, he / she will be charged for return and shipment costs.


To accept the return of the products you must:

refund shall be made within 14 calendar days of the day of receipt
the product has not been used
be packed in its original packaging and be accompanied by all its labels
the product must be accompanied by all necessary documents proving the transaction (eg Retail, Order Form, and so on)


Cancel orders

You can cancel your order before completing the online procedure.

We can not accept the cancellation of an order that has been invoiced, packaged and delivered to our courier company by us.

The order cancellation process is either by phone (210-3243012 & 6970377237) or by email (info@kobojewels.gr).